Terms & Conditions

NARC | Outdoor Splash Park closed due to seasonal closure

Until Further Notice.

NARC

Terms & Conditions

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NARC Membership Terms & Conditions

Learn to Swim

Learn To Swim Terms & Conditions

Conditions of Entry

For the comfort, safety and enjoyment of all patrons, staff and participants, the following conditions of entry apply to all at Northcote Aquatic and Recreation Centre.

Patrons who fail to comply with any of these Conditions of Entry may result in refusal of entry to, or eviction from the premises without refund and any potential membership suspended or cancelled.

An acceptable standard of behaviour is always expected of patrons. General Behaviour that puts users and staff at risk is not permitted. Foul, abusive, or offensive language or anti-social behaviour is not permitted.
Patrons are not permitted to use the facilities of the venue if they are affected by any illicit drugs, alcohol or medications which may make it unsafe for them to use the facilities.
No child under 10 years of age is permitted to enter the premises except where the child is supervised by a responsible adult aged 16 years or older. If unaccompanied by an adult a child may be refused entry at the discretion of Centre staff. Children under the age of 5 must swim within arm’s reach of a responsible person aged 16 years or older.
The facility management promote a child safe environment. All patrons should adhere to the policy. If you would like more information, please contact the facility management team.
All facility participants must meet attire standards set by management in both gym and aquatic spaces. All culturally sensitive clothing is accepted.
The following items are Prohibited at Northcote Aquatic & Recreation Centre (NARC):
- Alcohol – Alcoholic beverages must not be taken into the venue.
- Smoking – This centre is a smoke-free venue – smoking (including the use of e-cigarettes) is not permitted within the venue or in the designated smoke-free areas outside.
- Objects considered to be a weapon.
- Dangerous or Toxic Substances.
- Illicit Drugs.
- Balloons, Confetti, or other decorative items without written consent from management.
There are risks that arise from the facility, your use of the facility, your participation in any program and your presence at the facility. You enter NARC at your own risk. Subject to any rights you may have under law, we and any of our officers, employees and agents accept no liability of whatever description for any loss, injury or death which may occur at NARC. To the full extent permitted by law, you release and discharge us from all liabilities and claims arising out of your use of the facility.
The use of cameras, video recorders or any other image recording device is prohibited within our facility, without written permission from Management. The use of mobile phones is strictly prohibited in change rooms.
In the event that you suffer an injury or illness at the Centre, you consent to any first aid treatment that Centre staff may reasonably consider necessary or desirable.
No pets or animals permitted in the Centre, with the exception of Guide Dogs and Assistance Dogs.
Only Centre staff are permitted to conduct any programs and services.
Secure lockers are available for your use. The Centre does not take responsibility for your personal items. If any items are left behind after your visit to the Centre, then the Centre will retain those items in its lost property area for a maximum period specified by the Centre. After the expiry of that period, those items will be considered abandoned and become the property of the Centre.
You may be monitored or photographed as NARC uses CCTV and alarm security surveillance systems. Management reserves the right to use these images for purposes related to venue management as per the City of Darebin Surveillance Systems policy.
Management reserves the right to close any part of the facility at any time.
If you or any children accompanying you on the premises wilfully or through negligence cause damage to the premises or any property on the premises, you will be responsible for that damage.

NARC reserves the right to update, modify or change these conditions of entry from time to time. Any changes will be posted on our website and available at entry points to the Centre.

Aquatic Conditions of Entry

Northcote Aquatic and Recreation Centre (NARC) requests that patrons abide by the following conditions of use when swimming at our Centre to promote a safe environment and positive experience for all.

Children under 10 years of age must be actively supervised by a responsible adult aged 16 years or older to all times. If unaccompanied by an adult a child may be removed from water at the discretion of Centre staff.
Children under the age of 5 must swim within arm’s reach of a responsible person aged 16 years or older.
Please ensure you (and your children) shower in the designated pre-rinse areas prior to entering any body of water.
Please always follow the direction of Centre staff including in the event of an emergency.
No food or drink (except water) is to be consumed in or near pools.
Please observe all signage within the facility and please note the following rules apply:
- No bombing or flips.
- No balls or similar item.
- No running.
- No rough play or shoulder rides.
- No photography (including video & mobile phone cameras) without NARC’s management’s consent.
Lap lane etiquette is to be followed at all times; Pick a lane that suits your speed, keep to the left and keep the ends of lanes clear for turning.
Please wear appropriate swimming attire, underwear, see-through clothing, nappies, boxer shorts and cotton outerwear are not permitted. Culturally sensitive clothing is accepted.
The Centre does not take responsibility for your personal items. Secure lockers are available for your use.
The use of cameras, video recorders or any other image recording device is prohibited within our facilities.

Warm Water Pool Conditions of Use

Please ensure you shower in the designated pre-rinse areas prior to entering any body of water.
Warm water Pool is a designated space for 18+ patrons only.
Children under 18 are not permitted to use the warm water pool unless approved by a medical professional.
Casual patrons must obtain a Spa, Sauna, Steam band from reception prior to use.
Please respect the equipment provided.
Please respect those around you. Avoid splashing and inconsiderate behaviour.
No lap swimming please.

Sauna & Steam Room Conditions of Use

The use of the sauna and steam room is strictly for people aged 18+.
Casual patrons must obtain a Spa, Sauna, Steam band from reception prior to use.
If you are pregnant, have a serious health condition, or if you have any other concerns, we recommend consulting your doctor prior to use.
Please shower in the designated pre-rinse space prior to use.
Remain seated and sit on a towel at all times. Exercise is not permitted in the Sauna or Steam Room.
Please stay well hydrated and consult a staff member in the event you feel unwell.
We recommend usage of the Sauna and Steam Room is limited to a maximum of 15 minutes at a time.

Splash Park Conditions of Use

Please ensure you shower in the designated pre-rinse areas prior to entering any body of water.
Children under 10 years of age must be actively supervised by a responsible adult aged 16 years or older to all times. If unaccompanied by an adult a child may be removed from water at the discretion of Centre staff.
Use of the slide is limited to one person at a time unless the supervising adult is accompanying a child down the slide.
Please always follow the directions of centre staff.
Please do not climb on the play structure, use it as it was intended.
No running, rough or disruptive behaviour is allowed on or around the play structure.

Hygiene Standards

NARC Hygiene Standards

Please ensure you (and your children) shower in the designated pre-rinse areas prior to entering any body of water.
Don’t swim if you (or your child) have suffered diarrhoea or vomiting in the past two weeks.
Infants and toddlers and incontinent patrons must wear close fitting swimwear and nappies designed to prevent contamination of the swimming pools.
Please wash your hands with soap and water after visiting the toilet or changing a nappy.
Please ensure dirty nappies are disposed of in sanitary bins provided. Please use designated changing rooms for changing nappies.
All swimming attire is to be tight fitting. Saggy or loose-fitting garments will not be permitted. Underwear, see-through clothing, nappies, boxer shorts and cotton outerwear are not permitted.
Avoid drinking or swallowing pool water.
Please notify a staff member immediately if a fecal incident does occur.

Group Fitness Guidelines

Arrival and Punctuality

Please arrive 10-15 minutes before your class to allow time for check-in, setup, and any pre-class preparation.
Parking can be challenging during peak times. We recommend allowing extra time or considering parking on nearby streets to ensure timely arrival.
Classes start promptly at the advertised time. Late arrivals cannot be admitted and will be marked as a “Missed Class,” incurring a $5 fee.

Class Etiquette

Dress Code: Wear comfortable, appropriate fitness attire and closed-toe athletic shoes. Exceptions: Reformer Pilates and Wellness classes, where grip socks are required. Open-toe shoes, sandals, and crocs are not permitted.
Essentials to Bring: A sweat towel is required for all group fitness classes. Non-glass water bottles are also encouraged.
Equipment: Mats and other equipment are provided. However, feel free to bring your own yoga mat for comfort.

Booking Policies

Classes can be booked up to 7 days + 1 hour in advance.
Members may book up to 3 classes per day.
Online class bookings close 15-minutes prior to class commencement.
Last Minute Bookings: If a spot becomes available and you’d like to join a class, our Customer Service team can assist by manually booking you in up to 5 minutes before the class starts. For safety reasons, bookings cannot be made within 5 minutes of the classes commencing.
A waitlist of 5 members is available for fully booked classes. You will be notified if a spot becomes available.
Classes and Instructors are subject to change at short notice.

Waitlist Recommendation

When joining a waitlist, please be prepared to attend in the case that you’re automatically added to the class due to a cancellation. Cancellations can happen at any time, including overnight, so ensure the timing works for you.
Waitlisted members can be added to a class no later than 15 minutes before class commencement.

Cancellations and Fees

Class bookings can be cancelled online, in person, or over the phone/email up to 15 minutes prior to the class commencement.
Free Cancellation: Cancel at least 1 hour before the class starts to avoid fees and allow someone else to join the class.
Late Cancellation: A $5 fee applies for cancellations made within 1 hour of class commencement.
Missed Classes: A $5 fee applies if you do not attend a booked class.
If unforeseen events prevent attendance, contact our Customer Service Team to discuss. Fees may be waived at our discretion.

Check-In Process

To ensure your attendance is recorded and avoid any missed class penalties, you must check in with your instructor upon arrival.

At NARC:

Proceed to your class studio upon arrival.
Use the wristband scanners outside each studio to gain access. Simply run your membership wristband over the scanner; the door will open.
Check in with your instructor to confirm your attendance. Take this opportunity to inform them of any special requirements or injuries so they can best support you during the class.

Narrandjeri Reformer Studio:

Upon arrival, proceed upstairs to the Reformer Studio (Floor 1 – Multipurpose Room 2).
Check in with your instructor to confirm your attendance.

Narrandjeri Virtual Reformer Pilates:

Patrons must check in at reception upon arrival before proceeding to the class.

Instructor No-Show Policy

In the rare event that a class is cancelled by NARC within 1 hour or less of the scheduled start time, members booked for the class will be contacted via phone or text. Additionally, a $5 credit will be issued to all members booked for the session.

Casual Visitors

Casual visitors are welcome to participate in group fitness classes and follow the same booking and cancellation policies as members.

To book a class, create a free guest account via the Client Portal to book your class.

Cancellation Policies for Casual Visitors

If you cancel your class booking 15 minutes or more before the class starts, the class token will be returned to your account for future use. No monetary refund will be issued.
If you cancel your booking less than 15 minutes before the class begins, the token will not be returned and no refund (token or monetary) will be provided.
Casual visitors are responsible for any late cancellation or no-show fees, which must be paid manually through the Client Portal or at the Reception desk.

Payment and Eligibility

Members with unpaid fees cannot book classes until their balance is cleared. Payments can be made online via the Client Portal.
Suspended/Freeze memberships cannot book classes unless the freeze is lifted or a casual fee is paid.

Additional Information for Patrons

Respect Others: Be mindful of fellow patrons by keeping noise levels low and ensuring equipment is returned neatly after use.
Follow Instructions: Always follow the guidance and instructions provided by your instructor to ensure a safe and enjoyable class experience.
Cleanliness: Please wipe down mats and any equipment used during your session to maintain a clean and hygienic environment for everyone.

Amendments to Guidelines

These are subject to change at the discretion of Clublinks.

Health Club (Gym) Conditions of Entry

Northcote Aquatic and Recreation Centre (NARC) welcomes all fitness levels and abilities. We encourage all members and guests abide by the following conditions of use and if needed seek advice from our experienced health club team.

Please ensure a towel is carried and used for the duration of your workout. NARC reserves the right to refuse entry to those without a towel.
Please wipe down equipment with sanitised wipes provided after use.
Patrons can access the Health Club at 18 years of age. Age 12-17 patrons MUST be a member and receive a safety induction from a qualified staff member prior to use.
Appropriate activewear and appropriate enclosed footwear are to be worn at all times.
- inappropriate footwear includes and is not limited to: Flip flops, Slides, Ugg boots, Birkenstocks and barefoot.
- Inappropriate clothing includes and is not limited to: Denim and Business attire.
No reserving machines or equipment.
Please ensure all weights and equipment are returned after use.
The Centre does not take responsibility for your personal items. Secure lockers are available for your use.
No food is to be consumed in the Health Club.
Please take care of our equipment and do not drop any weights.
The use of cameras, video recorders or any other image recording device is prohibited within our facilities.
If you are unsure how to use a piece of equipment, please ask one of our friendly staff members for help.

Website Terms

Please take the time to read these terms and conditions. By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.

Use

The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgements, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: [email protected]

Trademarks

The trademarks and logos contained on this Website are trademarks of Clublinks Management Pty Ltd and Darebin City Council. Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.

Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes concerning this website are to be resolved by the courts having jurisdiction in Victoria.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

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